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Support Services





LIMS offers its customers a specialized type of services that offers you help, ideas, and the support you need to leverage your benefits from resources.

LIMS has a big reputation in supporting its customers all over the market, as we offers a fully expert technical support for our customers

Whether you're an individual researcher, or an institution,
LIMS cuts through your workload by providing you a variety of services that supports and complement your resources helps you to integrate your resources to the optimum use, reduce your administrative load. Your dedicated and experienced customer service representative ensures that all your processes are as efficient as possible.
Our Services & Support includes:


  Subscription Management
  LIMS helps you to easily manage your print and/or electronic subscriptions as follows:
  Subscription with the publisher
  Following up your subscriptions with the publisher.
  Claiming system for you print missing issues
  Delivery of your printed issues door to door delivery
  Follow up your elctronic subscription, renewal and availablity.
  Technical Support
  LIMS Offers a fully expert technical support for our customers as follows:
  Complete follow-up of your electronic resources installation, implementation and maintenance.
  Manage and maintain our engines and interfaces you are subscribed to.
  Full administration for your products, creating users, manage IPs,...etc.
  Online customers benefit from powerful statistics programs that track usage data for all resources to which you subscribe to.
  Linking options and jumpstarts creation and maintain.
  LIMS supports your researchers with variety of training methods
  Onsite training by professional trainers contact Training@LIMS
  Remote training sessions through internet contact Training@LIMS
  Live & hands on training
  Manuals & quick reference guides for all our products in English & Arabic languages